Quality Hospitality Hotels in Top 10% on TripAdvisor

Quality Hospitality is proud to announce all eight hotels have won the 2021 Travelers’ Choice Awards from TripAdvisor. These awards recognize hotels which have highly-rated guest review scores and deliver great guest experiences to travelers over the course of the year.

Logo: TripAdvisor.com 2021

To qualify, hotels had to have a guest review score of at least four out of five stars for a full year. This designation is received by just 10% of listings on TripAdvisor, according to the company.

The eight properties include which one the Traveler’s Choice Award includes: Hampton Inn Lawrenceville Duluth, Homewood Suites by Hilton Lawrenceville Duluth, Hilton Garden Inn Asheville Downtown, Hampton Inn Columbia I-26/Harbison Blvd., Hampton Inn Christiansburg/Blacksburg, Hampton Inn Winston-Salem Hanes Mall, Hampton Inn & Suites Jacksonville Deerwood Park and Hampton Inn & Suites Raleigh/Cary I-40 ( PNC Arena).

In addition to the Travelers’ Choice Awards, several Quality Hospitality hotels recently qualified for the Certificate of Excellence Hall of Fame which means they maintained high traveler review scores consistently for 5 years in a row.

Congratulations to all of our teams on this recent recognition – we appreciate all that you do!

About TripAdvisor: “TripAdvisor, the world’s largest travel site*, enables travelers to unleash the full potential of every trip. With over 760 million reviews and opinions covering the world’s largest selection of travel listings worldwide.” To learn more about the rewards program and the guest review process with hotel partners, please visit TripAdvisor.com.

To learn more about Quality Oil Company or hotel employment opportunities, visit www.qualityoilnc.com.

Five Years of Cultivating Excellence

Congratulations to Chelsea Lewis, our General Manager, for celebrating 5 years with Hilton Garden Inn Asheville Downtown and Quality Hospitality! Chelsea started as our Front Office Manager when the hotel first opened its doors in 2016. Over time, she then became our Assistant General Manager and is now the General Manager of this award-winning property.

The Hilton Garden Inn Asheville Downtown is a widely recognized property for maintaining high levels of cleanliness and overall guest satisfaction year after year – with Chelsea’s leadership, the property continues to achieve outstanding standards of excellence. With all of her hard work and dedication, the team was excited to take time to celebrate Chelsea.

The Quality Hospitality family appreciates everything she does for our team company-wide. To learn more about Quality Oil Company or hotel employment opportunities, visit www.qualityoilnc.com.

The Amazing Career of a Remarkable Man

First and foremost, throughout Rob’s long and illustrious career, what has always been his guiding star is his human nature of thinking and wanting the best in everyone. Rob created and molded a hospitality team that, time after time, has been considered by Hilton to be the best in the nation.

Balancing all aspects from image, customer service, and superior products; delivered by the “Best” teams. Always achieving top percentages in every category, attaining best in Trip Advisor, and winning just about every trophy that Hilton gives out. For example, the Winston-Salem Hampton Inn was at one time the #1 property in the nation, and the Columbia, S.C. Hampton Inn is still #1 in the world in consecutive outstanding inspections. The list of award-winning accomplishments goes on and on.
Rob’s most lasting accomplishments are the leaders and teams that he has mentored, who will ensure that the level of excellence that he created and set into
motion will continue for generations to come. The debt of gratitude for his leadership and heritage of service is what we love him the most for. All of us wish you the very best, our friend and mentor. Our best, Graham & all of Quality Oil Company

To learn more about Quality Oil Company or hotel employment opportunities, visit www.qualityoilnc.com.

2019 Employee of the Year Hampton Inn Christiansburg/Blacksburg

This year we would like recognize a special individual as the 2019 Employee of the Year at Hampton Inn Christiansburg/Blacksburg! We celebrate Ryan Andersen, Guest Services Manager, as this year’s winner!

“Ryan epitomizes the employee who will never say “that’s not my job.”  He inspires all of us to be better every day because of his willingness to step in and help in every department.  His level of dedication is contagious,” said Kayla Rogers, General Manager at the property.

He exemplifies all of the Core Ideologies which represent the great Quality Oil Company values. These include:

  • Doing it because it’s right
  • Treating customers, vendors, and fellow employees as we would like to be treated
  • Being financially responsible
  • Being better today than yesterday

To learn more about Quality Oil Company or hotel employment opportunities, visit www.qualityoilnc.com.

2019 Employee of the Year Hampton Inn Winston-Salem/Hanes Mall


This year we would like recognize a special individual as the 2019 Employee of the Year at Hampton Inn Winston-Salem/Hanes Mall! We celebrate Alysa Martin, Maintenance Assistant, as this year’s winner!

She joined the Quality Hospitality team over three years ago at our sister property, Hampton Inn Christiansburg/Blacksburg, and joined us nearly two years ago.

“Alysa is one of the most hard-working people we have ever had the pleasure of working with. She takes initiative, cares genuinely about her job and her team, and is an absolute pleasure to work with.”

She exemplifies all of the Core Ideologies which represent the great Quality Oil Company values. These include:

  • Doing it because it’s right
  • Treating customers, vendors, and fellow employees as we would like to be treated
  • Being financially responsible
  • Being better today than yesterday

To learn more about Quality Oil Company or hotel employment opportunities, visit www.qualityoilnc.com.

Hotels win Top Industry Awards

Quality Hospitality continues to drive high standards of guest satisfaction, earning top awards in 2020.

While the year 2020 brought several changes to the hospitality industry, our commitment to guest experience and satisfaction remains a top priority.

We are happy to share that all eight of our Quality Hospitality properties received the 2020 Loved By Guests Awards from Hotels.com and the 2020 TripAdvisor Traveler’s Awards. These awards are earned through high guest satisfaction ratings on the third-party websites.

“We’re all very proud of the hotel leaders who continue to win award after award even during these challenging times. We have the finest professionals in the business!” said Jim Williams, Director of Hotel Operations.

To qualify for the Hotels.com Loved By Guests Award, hotels need to receive top guest ratings centered around service, cleanliness, amenities and more. Several Quality Hospitality hotels also received the awards in 2018 and 2019.

The TripAdvisor Traveler’s Award winners are recognized as the top establishments in terms of service, quality, customer satisfaction and more. These awards are based on millions of reviews and opinions from travelers internationally.

Last year, Quality Hospitality received the TripAdvisor Certificate of Excellence Hall of Fame, which recognize establishments who receive the TripAdvisor Certificate of Excellence Awards for five consecutive years.

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About Hotels.com: “Hotels.com is a leading online accommodation site. We’re passionate about travel. Every day, we inspire and reach millions of travelers across 90 local websites in 41 languages.” To learn more about the rewards program and the guest review process with hotel partners, please visit Hotels.com.

About TripAdvisor.com: TripAdvisor, the world’s largest travel site*, enables travelers to unleash the full potential of every trip. With over 760 million reviews and opinions covering the world’s largest selection of travel listings worldwide.” To learn more about the rewards program and the guest review process with hotel partners, please visit TripAdvisor.com.

About Quality Hospitality: As a division of Quality Oil Company, LLC, Quality Hospitality manages eight nationally recognized hotels across the Southeastern United States. Visit qualityhospitality.net for more information.

Quality Hospitality donates rooms to medical professionals

As part of a Hilton initiative, Quality Hospitality donates rooms to area doctors and nurses on the front lines of treating COVID-19

Select Quality Hospitality hotels are participating in the program

During this COVID-19 outbreak, Quality Hospitality wants to do its part to help those fighting the medical professionals fighting the virus on the front lines. Select properties are now donating rooms to area doctors and nurses serving our communities.

This donation is part of a larger Hilton and American Express initiative which will donate up to 1 million rooms to medical workers as a way to help doctors and nurses who are working long hours due to the virus.

Currently, Quality Hospitality properties participating in these efforts include Hampton Inn Winston-Salem Hanes Mall, Hampton Inn & Suites Raleigh Cary I-40 (PNC Arena), Hampton Inn & Suites Jacksonville Deerwood Park, Hampton Inn Columbia I-26/Harbison Blvd. and Homewood Suites by Hilton Lawrenceville Duluth.

“During this crisis, we have seen so many examples of medical professionals working in the most challenging circumstances, sacrificing their own needs for the greater good. They truly are heroes,” said Hilton President and CEO, Christopher J. Nassetta. “We are honored to extend our Hilton hospitality to them during this difficult time.”

Medical professionals who are part of the following organizations are able to book the rooms with no charge from April 13 to May 31, 2020:

  • American Association of Critical Care Nurses
  • American College of Emergency Physicians
  • American Hospital Association
  • American Nurses Association
  • Emergency Medicine Residents’ Association
  • Emergency Nurses Association
  • National Association of Emergency Medical Technicians
  • Society of Critical Care Medicine
  • Society of Emergency Medicine Physician Assistants
  • Society of Hospital Medicine

About Hilton: Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,100 properties with more than 971,000 rooms, in 119 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton welcomed more than 3 billion guests in its 100-year history, earned a top spot on the 2019 World’s Best Workplaces list, and was named the 2019 Global Industry Leader on the Dow Jones Sustainability Indices. Through the award-winning guest loyalty program Hilton Honors, more than 103 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on FacebookTwitterLinkedInInstagram and YouTube.

About Quality Hospitality: As a division of Quality Oil Company, LLC, Quality Hospitality manages eight nationally recognized hotels across the Southeastern United States. Visit qualityhospitality.net for more information.

HGI Asheville Downtown wins Community Award

Hilton Garden Inn Asheville Downtown wins Hoops Against Hunger Hotel Challenge for second consecutive year

Hilton Garden Inn Asheville Downtown Hoops Against Hunger 2020 Donations & Display

In the midst of March’s madness, Hilton Garden Inn Asheville Downtown team members volunteered to help the Asheville area community with the Hoops Against Hunger Hotel Challenge.

The initiative, led by Eblen Charities, donates canned goods and non-perishable food items to students during spring break. Overall, thirteen Asheville-area hotels participated in the challenge, which included donating food and creating displays.

Out of all of the properties, Hilton Garden Inn Asheville Downtown won first place for the second year for their food raising and display efforts. In addition to helping out the community, the winning hotel also receives 30 tickets to the Southern Conference Men’s Championship Game where they are honored at center court with a trophy.

Hotel team members are excited about the impact they are able to leave in the Western North Carolina Community through these efforts.

“With the help of our team members, we are happy that children will be going home with food this spring break. We were able to contribute 3,239 items this year and our hearts are truly overflowing with joy,” said Chelsea Lewis, General Manager at the hotel.

The fundraising efforts were a slam dunk which they hope to continue for years to come.

About the Hoops Against Hunger Hotel Challenge: In its third consecutive year, Hoops Against Hunger Hotel Challenge, donates food to students during spring break while school is dismissed. Last year, the initiative was able to raise over a ton of food. To learn more about this cause, please visit https://www.eblencharities.org/hoops-against-hunger.php .

Quality Hospitality wins Hotels.com Awards

Quality Hospitality continues to deliver high standards of guest satisfaction

At the start of this year, Quality Hospitality is proud to announce all eight hotels have won the 2020 Loved By Guests Awards from Hotels.com. These awards recognize hotels which have highly-rated guest review scores.

To qualify, hotels are analyzed by the Hotels.com team on guest reviews and ratings from guests over the previous year.

“These awards are given to the “best of the best partners – those who go the extra mile to delight travelers,” said Rene Hardtke, Senior Product Marketing Manager.

In addition to this year’s distinction, several Quality Hospitality hotels also qualified for the awards in 2018 and 2019.

About Hotels.com: “Hotels.com is a leading online accommodation site. We’re passionate about travel. Every day, we inspire and reach millions of travelers across 90 local websites in 41 languages.” To learn more about the rewards program and the guest review process with hotel partners, please visit Hotels.com.

We’re more than just an oil company.

Quality Oil President Graham Bennett talks about company’s history, looking to the future

Click the image to watch the Fox 8 WGHP Neil McNeil “Newsmaker” Interview with Graham Bennett. Nov 26, 2019

WINSTON-SALEM, N.C. — In a way, the name “Quality Oil” is a misnomer. Why? Because it’s a lot more than an oil company.

And it celebrates its 90th Anniversary next month as a Shell Oil distributor.

About a year after its founding, Quality Oil was bought by local businessmen Bert Bennett Sr. and his nephew, Joe Glenn Jr. But in the middle of the Great Depression, not many in Central North Carolina knew a lot about the Shell brand.

Bennett and Glenn knew they had to create some “buzz.” So they patented a service station design that would become an icon in Winston-Salem’s history.

They build eight shell-shaped stations across town. The only one still standing is at the intersection of Sprague and Peachtree streets on the city’s southeast side. It’s on the National Register of Historic Places.

“I don’t know about profitability, but the size was very limited,” said Company President Graham Bennett, the grandson of the building’s builder.

Because it was so small and mechanics had to service the cars outside, the little stations quickly became obsolete. So Quality Oil started building the more traditional service stations like the one in Lewisville where Graham started working when he was in the eighth grade.

“My father (Bert Bennett Jr., who co-led the company in the 1950s and 60s) taught me how to run out to the car, and that’s when we check the tires, the oil, washed the cars,” Bennett told me during a recent visit at company headquarters on Silas Creek Parkway. “We did everything back then.”

Quality Oil would grow to become one of the largest Shell Oil distributors in the United States.

Today, the company Graham Bennett runs consists of at least nine divisions:

  • More than 50 Quality Mart convenience stores spread across North Carolina, Virginia and Tennessee
  • More than 75 smaller Quality Plus and GoGas stations
  • The more traditional propane, fuel oil delivery and large tanker transportation services
  • A real estate division that includes the large Brookberry Farm and Greenbrier Farm residential subdivisions in northwest Winston-Salem
  • A hospitality division that includes eight hotels including the Hampton Inn near Hanes Mall and the Hilton Garden Inn in downtown Asheville.

“We got into (the hotel business) by default,” Graham said.

In the mid-1970s, Quality Oil was working with a businessman who was helping it find service station properties primarily along interstate highways.

“But he was also in the Howard Johnson Hotel business,” Graham said. “He needed a financial partner. So we did one (a Howard Johnson Hotel) in High Point.”

Today, that hotel goes by the name “Hotel NC” and has a different owner. But in 1975 during the oil shortages, it helped Quality Oil diversify from gasoline and set the framework for the multi-faceted company you see today.

But oil is still the core business. And with so many car manufacturers starting to build electric cars, Bennett and his company are forced to look ahead.

“I think anybody who would say in the oil business that they’re not worried about fossil fuels would be shortsighted,” he said.

It’s why all new Quality Oil stations are “piped” or fitted for charging stations to make the installation of those stations quick and easy if and when the time comes.

Even so, these aren’t bad times to be in the oil business. Gas prices have held steady in recent months. (Can you remember the last time you paid more than $3 a gallon?) Supply isn’t as much of an issue since the United States has become more self-sufficient, not depending as much on oil from the Middle East.

But Bennett says volatility in the business is a given that’s been around almost since the company was founded nine decades ago.

He feels the keys to survival will include diversification and adhering to his father’s work ethic: “Respect for folks (the customers and employees) and walking in their shoes. It’s the backbone of any company.”

For more information on Quality Oil, click here.