Quality Hospitality continues to deliver high standards of guest satisfaction
At the start of this year, Quality Hospitality is proud to announce all eight hotels have won the 2020 Loved By Guests Awards from Hotels.com. These awards recognize hotels which have highly-rated guest review scores.
To qualify, hotels are analyzed by the Hotels.com team on guest reviews and ratings from guests over the previous year.
“These awards are given to the “best of the best partners – those who go the extra mile to delight travelers,” said Rene Hardtke, Senior Product Marketing Manager.
In addition to this year’s distinction, several Quality Hospitality hotels also qualified for the awards in 2018 and 2019.
About Hotels.com: “Hotels.com is a leading online accommodation site. We’re passionate about travel. Every day, we inspire and reach millions of travelers across 90 local websites in 41 languages.” To learn more about the rewards program and the guest review process with hotel partners, please visit Hotels.com.
Quality Oil President Graham Bennett talks about company’s history, looking to the future
WINSTON-SALEM, N.C. — In a way, the name “Quality Oil” is a misnomer. Why? Because it’s a lot more than an oil company.
And it celebrates its 90th Anniversary next month as a Shell Oil distributor.
About a year after its founding, Quality Oil was bought by local businessmen Bert Bennett Sr. and his nephew, Joe Glenn Jr. But in the middle of the Great Depression, not many in Central North Carolina knew a lot about the Shell brand.
Bennett and Glenn knew they had to create some “buzz.” So they patented a service station design that would become an icon in Winston-Salem’s history.
They build eight shell-shaped stations across town. The only one still standing is at the intersection of Sprague and Peachtree streets on the city’s southeast side. It’s on the National Register of Historic Places.
“I don’t know about profitability, but the size was very limited,” said Company President Graham Bennett, the grandson of the building’s builder.
Because it was so small and mechanics had to service the cars outside, the little stations quickly became obsolete. So Quality Oil started building the more traditional service stations like the one in Lewisville where Graham started working when he was in the eighth grade.
“My father (Bert Bennett Jr., who co-led the company in the 1950s and 60s) taught me how to run out to the car, and that’s when we check the tires, the oil, washed the cars,” Bennett told me during a recent visit at company headquarters on Silas Creek Parkway. “We did everything back then.”
Quality Oil would grow to become one of the largest Shell Oil distributors in the United States.
Today, the company Graham Bennett runs consists of at least nine divisions:
More than 50 Quality Mart convenience stores spread across North Carolina, Virginia and Tennessee
More than 75 smaller Quality Plus and GoGas stations
The more traditional propane, fuel oil delivery and large tanker transportation services
A real estate division that includes the large Brookberry Farm and Greenbrier Farm residential subdivisions in northwest Winston-Salem
A hospitality division that includes eight hotels including the Hampton Inn near Hanes Mall and the Hilton Garden Inn in downtown Asheville.
“We got into (the hotel business) by default,” Graham said.
In the mid-1970s, Quality Oil was working with a businessman who was helping it find service station properties primarily along interstate highways.
“But he was also in the Howard Johnson Hotel business,” Graham said. “He needed a financial partner. So we did one (a Howard Johnson Hotel) in High Point.”
Today, that hotel goes by the name “Hotel NC” and has a different owner. But in 1975 during the oil shortages, it helped Quality Oil diversify from gasoline and set the framework for the multi-faceted company you see today.
But oil is still the core business. And with so many car manufacturers starting to build electric cars, Bennett and his company are forced to look ahead.
“I think anybody who would say in the oil business that they’re not worried about fossil fuels would be shortsighted,” he said.
It’s why all new Quality Oil stations are “piped” or fitted for charging stations to make the installation of those stations quick and easy if and when the time comes.
Even so, these aren’t bad times to be in the oil business. Gas prices have held steady in recent months. (Can you remember the last time you paid more than $3 a gallon?) Supply isn’t as much of an issue since the United States has become more self-sufficient, not depending as much on oil from the Middle East.
But Bennett says volatility in the business is a given that’s been around almost since the company was founded nine decades ago.
He feels the keys to survival will include diversification and adhering to his father’s work ethic: “Respect for folks (the customers and employees) and walking in their shoes. It’s the backbone of any company.”
Quality Hospitality is proud to announce all eight hotels have won the 2019 Certificate of Excellence Awards from TripAdvisor. These awards recognize hotels which have highly-rated guest review scores.
To qualify, hotels had to have a guest review score of at least four out of five stars for a full year. This designation is received by just 10% of listings on TripAdvisor, according to the company.
Several Quality Hospitality hotels also qualified for the Certificate of Excellence Hall of Fame which means they maintained high traveler review scores consistently for 5 years in a row.
About TripAdvisor: “TripAdvisor, the world’s largest travel site*, enables travelers to unleash the full potential of every trip. With over 760 million reviews and opinions covering the world’s largest selection of travel listings worldwide.” To learn more about the rewards program and the guest review process with hotel partners, please visit TripAdvisor.com.
After 10 years of being on the Hampton Inn Christiansburg/Blacksburg team as a Maintenance Assistant, Gary Davis is retiring. To recognize his loyalty and great attitude, Gary is named the 2018 employee of the year.
“I always called him my “lifeline” because there wasn’t anything that I couldn’t call on him for,” says Kayla Orr, General Manager of the hotel.
In his role, Gary did everything from shoveling for major snow storms to help guests get out of the parking lot to fixing several employees cars. He always cared for others in any way he could and showed the pride he took in his job.
His hard work and dedication to guests and fellow team members will be missed.
“As our maintenance assistant, you might see him helping to clean a room one moment only to find him jumping in to clean the lobby the next moment. There wasn’t any job he wouldn’t do.,” said Orr.
Gary exemplified all of the Core Ideologies which represent the great Quality Oil Company values. These include:
Doing it because it’s right
Treating customers, vendors, and fellow employees as we would like to be treated
Saudia has been part of the Quality Hospitality family since May 2018 after relocating to the area from New York. Coworkers love having Saudia on the team because of her positive spirit and energy she brings when she is in the room.
“Saudia’s bubbly and outgoing personality is contagious! She’s so fun to be around – it makes working with her such a pleasure. We truly appreciate having her as part of our team!,” said Jaime Sellers, General Manager at Hampton Inn Columbia I-26/Harbison Blvd.
When you enjoy the complimentary breakfast at Hampton Inn Atlanta/ Lawrenceville, one of the smiling faces that you will recognize is Debra Brown, Breakfast Attendant. Her positive attitude and dedication to both guests and the team is why she is named the 2018 employee of the year.
This past year was a difficult one for Debra, who faced a series of family illnesses. Despite the series of hardships, she approached each day with a positive attitude and a smile. Debra continued to do an excellent job in her role and even went above and beyond, helping in other departments.
“During this whole time she not only did an excellent job in her department and helping in other departments but she always came in with positive attitude that just amazed all of us,” said Michael Swords, General Manager at Hampton Inn Atlanta/ Lawrenceville.
Debra is a great example of positivity and encompasses the Core Ideologies of the Quality Oil Company family.
Each year, Quality Hospitality hotels choose an employee of the year that represents the greater Quality Oil Company values of :
Doing it because it’s right
Treating customers, vendors, and fellow employees as we would like to be treated
Being financially responsible
Being better today than yesterday
To learn more about Quality Oil Company or hotel employment opportunities, visit www.qualityoilnc.com.
If you are walking through the halls of Hampton Inn and Suites Jacksonville Deerwood Park, you will probably see Florjan Gjura, a Houseman and Room Attendant. His cheerful demeanor and positive attitude is part of the reason why Florjan is nominated as 2018 employee of the year.
Originally from Albania, Florjan moved to the United States in 2007 and first began working at the hotel in 2008. After a few years away, her returned in 2016 in his current role.
Quality Hospitality is proud to announce all eight hotels within the organization have won the 2018 Guest Review Awards from Booking.com. This award recognizes hotel partners which have high review scores left by guests after their visits to the property.
To qualify, hotels had to have a guest review score of at
least eight on a scale of one to ten. Additionally, the hotels need to have a minimum
of five guest reviews. The score was based on reviews over a 24-month period,
prior to November 1, 2018.
Booking.com currently has over 2.2 million hotel partners,
with a top percentage of partners winning the awards. To learn more about the
rewards program and the guest review process with hotel partners, please visit Booking.com.
The newest addition
to the hospitality scene in downtown Asheville, the Hilton Garden Inn, with its
140 rooms, farm-to-table restaurant and rooftop bar has opened its doors as of
Monday. Located at the corner of
College and South Charlotte streets, the hotel is adjacent to the City Centre
four story office building, and is within walking distance to historic downtown
The modern architecture and the internal
ambiance of the hotel were designed to showcase everything that makes Asheville
unique – from the work by local artists, sleek lighting, and contemporary
furniture spread throughout the hotel’s public areas and guest rooms.
Visitors can dine at the Pillar Kitchen, which offers fresh local, sustainable food conveniently located in the hotel’s lobby. The eatery will serve breakfast, lunch and dinner and will favor organic, North Carolina grown foods.
Guests can then head up to Pillar Rooftop Bar, local lounge, and outdoor terrace spanning the entire top floor of the hotel. It provides an ideal setting to look out over Asheville’s iconic skyline while sipping craft cocktails and enjoying southern fusion small plates with friends and family.
Other hotel amenities include spacious rooms, a modern
fitness center, outdoor swimming pool, and 24-hour business center.
Winston-Salem based Quality Oil Company, a family owned company
since 1929, has built the hotel. The
company already has numerous Quality Plus Gas Houses in the Asheville area and
owns 7 other hotels throughout the Southeast.
Quality Oil has been recognized by the communities it serves for a long
standing heritage of integrity, honesty, and trust.
“We are very excited for
the addition of this unique property to our portfolio of award winning hotels. From
the décor to the food and beverage offerings, this hotel will be an ideal
location for travelers to enjoy all that the spectacular city of Asheville has
to offer,” said Graham Bennett, president of Quality Oil.
The hotel and the adjoining City Centre will be hosting a
grand opening event in October which will include a formal ribbon cutting ceremony
with live music, hors d’oeuvres, and cocktails to follow. Members from the Asheville Area Chamber of
Commerce will be an attendance along with numerous Quality Oil representatives
and City Centre developers. More details
on the event to come.
To learn more about
Quality Oil Company or hotel employment opportunities, visit www.qualityoilnc.com.